The Mary Sue
‘They would have had to refund me IMMEDIATELY’: Virginia customer asks for bag …
A Virginia woman called out Cava when an employee refused to give her a bag for her $20 bowl order without an explanation.
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Cava Implements New Bag Policy, Requiring Multiple Items for Carryout Bags
A recent policy shift at the popular Mediterranean fast-casual chain Cava is drawing attention from customers, who are expressing concerns about convenience and food transport. Reports indicate that Cava locations are now implementing a new rule: carry-out bags will no longer be provided for single bowl orders. Customers must now purchase a minimum of two bowls or one bowl accompanied by an additional item, such as chips, to receive a bag for their order. One customer, Aleaamor_, recently shared her experience in a widely viewed online video uploaded on October 7, 2025. "I just went to Cava, got my usual, asked for a bag," she recounted. "The guy then proceeds to tell me they don't give bags out anymore for individual bowls." Aleaamor_ highlighted the practical challenges posed by this new policy, particularly noting the often-unsecured nature of Cava's bowl lids and the fact that pita bread is typically provided unwrapped. "You giving me a pita that's already open and exposed that I gotta just walk... and then my total was almost $20 but I can't get a bag because I didn't get two bowls," she stated, emphasizing the unexpected inconvenience. This policy has quickly raised questions among consumers about customer service standards and the practicality of transporting meals without adequate packaging, especially for individual diners.
