Empathy in Hospitality: Why Supporting New Employees is Key to Industry Growth

Madrid, Spain – A recent video by content creator Anabel Ruiz has sparked discussion on the crucial role of empathy in the hospitality sector, particularly concerning the integration of new and inexperienced staff. Ruiz, known for her insights into the industry, highlighted the double standard often faced by businesses: criticism for hiring new talent without experience, and equally, for not providing opportunities for growth. In her video, Ruiz emphasized the need for customers to show understanding and support towards new employees. She recounted an incident at a restaurant where a new worker received both praise for a well-made coffee and a harsh complaint for another, leading to the employee feeling disheartened. Ruiz argued that such negative feedback, especially for those still learning, can be detrimental. Drawing a parallel to her own experience, Ruiz shared an anecdote about a trainee at a health center who struggled with a blood draw. Despite the inconvenience, Ruiz chose not to complain, stressing that everyone has the right to learn and make mistakes. Her message underscores that fostering an environment of empathy and patience, both from employers and customers, is vital for the development of new professionals in any field. The video advocates for a shift in perspective, encouraging support and positive reinforcement to help newcomers thrive.