Secret Shoppers or Surveillance? Customer's Meijer Experience Sparks Debate

Meijer Customer Reports Feeling Watched by Suspected 'Floorwalker' A Meijer customer in the US recently shared a video online detailing their experience of being followed throughout the store by a man they believe to be a "floorwalker." The video, posted on May 15th, 2025, shows the customer being closely followed by another individual dressed in casual clothing. The customer, who chose to remain anonymous, expressed their discomfort with the situation, stating, "It makes me feel like I'm being treated with suspicion." The video has sparked a debate online about the balance between loss prevention measures and customer experience. Some commenters sympathize with the customer's feelings, while others argue that floorwalkers are a necessary part of retail security. Meijer has not yet issued a statement regarding the incident. While the video provides a firsthand account, further investigation is needed to verify the customer's claims and determine the store's policies regarding loss prevention and customer interaction. The incident highlights the ongoing challenges faced by retailers in balancing security needs with creating a positive shopping environment for customers.