Secret Shopper's Burlington Encounter Sparks Debate on Retail Security

Burlington Coat Factory Secret Shopper Encounters Employee: 'Are You a Floorwalker?' A recent video posted online shows a secret shopper's encounter with a Burlington Coat Factory employee. The shopper, who films their shopping trip, questions the employee about whether they are a floorwalker after noticing the employee seemingly following them. The video captures the employee's surprised response and their subsequent denial. "Before I take off, are you a floorwalker?" the shopper asks in the video. The employee responds, "No, are you?" The shopper explains they felt like they were being watched. The employee laughs and confirms she was just a regular shopper. The video has sparked discussion online about retail security practices, the role of floorwalkers, and the experiences of secret shoppers. While the interaction was brief and ultimately harmless, it highlights the sometimes-subtle ways in which retailers monitor their stores for potential theft.