InDrive's Liability for Driver Misconduct Sparks Debate in Nigeria

InDrive's Liability for Driver Misconduct: A Legal Perspective Enugu, Nigeria—Concerns are rising in Nigeria regarding the conduct of InDrive drivers. A recent video by legal practitioner, Celebrity Lawyer (The Monarch), highlights the issue of vicarious liability for ride-hailing platforms. The lawyer argues that InDrive, as a brand, cannot simply ignore the actions of its drivers who engage in misconduct. "InDrive as a brand should be very, very careful," she states, emphasizing the concept of vicarious liability. The video sparked a discussion about consumer rights and the responsibility of ride-hailing services to ensure driver accountability. Many comments on the video reflect similar experiences with rude or demanding drivers. One commenter stated, "I don report drivers Taya most of them are rude demand extra money off the app drives rough I drive do something o it's getting out of hand or be held liable." This underscores the need for InDrive to address these issues proactively through driver retraining and contract terminations. The incident highlights the importance of consumer protection and the role of ride-hailing companies in maintaining safe and reliable transportation services in Nigeria.