Peru's Spam Call Crisis: INDECOPI Acts, Consumers Fight Back

Peru Ranks Second Globally in Spam Calls; INDECOPI Takes Action Against Claro Lima, Peru – Peru is facing a significant problem with unsolicited calls, ranking second globally in the number of spam calls and messages received daily. According to a recent video by El chico de las noticias, the average Peruvian receives 18 spam calls or messages per day. This issue has prompted INDECOPI, Peru's consumer protection agency, to take action. INDECOPI recently issued a measure against the telecommunications company Claro for including advertisements within calls. The agency's statement clarifies that while spam calls are prohibited, companies can still contact consumers if prior consent was given. However, consumers can revoke this consent at any time without needing to justify their decision. "INDECOPI has issued a measure against Claro for including ads during calls," explains El chico de las noticias in his video. "Consumers can revoke their consent for these calls at any time by contacting the company directly." The video also outlines three ways to file complaints with INDECOPI: via email (sacreclamo@indecopi.gob.pe), through the INDECOPI Virtual Reclamo website, or by calling their official numbers. Failure to comply with the regulations can result in fines of up to 450 UIT (more than 2,400,000 soles). While the law prohibits spam calls, the full implementation and enforcement are still ongoing. The Peruvian government has until July 9th to approve additional regulations related to call identification. Despite the challenges, INDECOPI's actions and the clear legal recourse available to consumers offer a beacon of hope in the fight against this widespread issue.