Costco's Lifetime Warranty: One Shopper's Surprising Carpet Return Success

A recent viral video highlights the remarkable flexibility of Costco's return policy, as one shopper successfully returned a slime-stained carpet, receiving a full refund. The customer, who had initially considered discarding the damaged item, documented her journey to the warehouse store, expressing apprehension about the return process. Upon presenting the carpet at the customer service desk, she was met with a straightforward acceptance. The Costco employee processed the return without hesitation, demonstrating the company's commitment to its "lifetime warranty" policy. The shopper, visibly surprised and pleased, shared her astonishment at the ease of the process and declared herself a "forever member" of Costco. This incident underscores the unique consumer-friendly approach of Costco, which often allows returns on items even after significant use or damage, reinforcing customer loyalty and trust in the brand.

The Mary Sue

3 days ago

‘Ugh you’re one of THOSE customers’: Woman’s rug from Costco gets slime on it. …

A woman records herself returning a stained rug at Costco, only to get lambasted online for her decision to do so.