AI Predicts Workplace Conflicts: Moderna's Innovative HR Strategy

Moderna Uses AI to Predict Workplace Conflicts Moderna, a leading biotechnology company, is using artificial intelligence in a novel way to improve workplace harmony. Tracey Franklin, Moderna's Chief People and Digital Technology Officer, recently revealed at the Fortune Workplace Summit how she employs AI to predict potential conflicts among her executive team. "I've created profiles in a GPT model of our executive committee," Franklin explained. "I have scenarios of when two people are maybe at conflict, or when I have to go in with an opinion, or a recommendation." This allows her to anticipate potential problems and address them before they escalate. Franklin's approach involves using personality tests to inform the AI model. The AI then generates scenarios to help Franklin understand how different individuals might react in various situations. This proactive approach not only prevents conflicts but also helps Franklin coach her team to better communication and reconciliation. "It gives me an advantage that I didn't have before," Franklin said, highlighting the AI's ability to provide insights into human interactions that might otherwise be missed. Moderna's innovative use of AI underscores a growing trend of leveraging technology to improve workplace dynamics and efficiency. The company's success in this area could inspire other organizations to explore similar strategies.