The Sun
Pilot with major US airline slams his own company after 'failures' on intercom
A PILOT with a major US airline has slammed his own company as he addressed passengers on his plane’s intercom system. He did his best to settle disg…
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United Pilot's Apology Goes Viral After Flight's Snack Fiasco
United Airlines Pilot Apologizes for Lack of Snacks on Flight A recent United Airlines flight from an unknown location to another unknown location experienced a significant service disruption, leaving passengers without snacks or drinks (except water) during a four-hour journey. The pilot, in a rare move, addressed the passengers directly, apologizing for the inconvenience. "We have not done you right with the catering," the pilot stated, explaining that a change in catering companies resulted in the lack of service. He went on to express his personal disappointment and invited passengers to provide feedback to United Airlines. The video of the pilot's apology quickly went viral, highlighting the passengers' frustration and the airline's service shortcomings. One passenger commented on the video, expressing their disappointment: "After a 12-hour flight from Japan, this was the last thing I expected." The incident underscores the importance of consistent service quality in the airline industry and the impact of even minor disruptions on passenger experience. The incident serves as a reminder for airlines to prioritize passenger comfort and satisfaction, even in the face of operational challenges.
The US Sun
Pilot with major US airline slams his own company after 'failures' on intercom
A PILOT with a major US airline has slammed his own company as he addressed passengers on his plane’s intercom system. He did his best to settle disg…
New York Post
United pilot slams his own airline after it fails to provide snacks on 4-hour f…
Customer disservice just won’t fly with this outraged airman.
