Extra.ie
How one Irish music fan's viral post highlighted gaps in concert accessibility
'On the 30th of May 2025 I received an email from Festival Republic regarding accessibility in which they stated in their email that "registering with
63
844
66
25k
Ticketmaster Accessibility Fails Disabled Fan: A Call for Change
Ticketmaster's Accessibility Failure Leaves Disabled Fan Devastated Dublin, Ireland – A young Irish content creator, Jen, recently shared her heartbreaking experience of being unable to attend an Olivia Rodrigo concert in Marlay Park due to Ticketmaster's inadequate accessibility provisions. Jen, who has POTS syndrome, a chronic condition causing fainting and dizziness, requires accessible seating and a companion for safety reasons. Despite contacting the venue and event organizers last November, she received an email stating they couldn't guarantee accessible facilities due to capacity issues. "I am absolutely devastated," Jen said in her video, which has garnered significant online attention. "I had to resell my tickets because I can't risk attending the concert without the necessary accommodations." This incident highlights a broader issue of accessibility for disabled individuals at large events. Ticketmaster's one-to-one policy for accessible viewing platforms means that if the platform is full, those with disabilities and their companions may be asked to move, potentially putting them at risk. Jen's story underscores the urgent need for better coordination between Ticketmaster, event organizers, and venues to ensure that all concertgoers, regardless of their abilities, can safely and comfortably enjoy the event. Going forward, improved communication and a more flexible approach to accessibility are crucial to ensure that events are inclusive for everyone. Ticketmaster and event organizers must work together to create a more equitable experience for those with disabilities.
