Barista's Viral 'Hot Take' Sparks Debate on Customer Service Intelligence

A recent viral video by TikTok user @jorlala, known as BhadBharista, has ignited discussions across social media regarding customer intelligence and the daily frustrations faced by service industry workers. Uploaded on August 22, 2025, the video features the barista sharing a 'hot take' that 'the general public gets dumber every day,' illustrating her point with a specific encounter. The incident involved a customer ordering a mocha frappe and repeatedly asking if it was hot or iced, even after being informed it was 'blended like a milkshake.' The barista recounted her colleague's exasperation and her own internal struggle to maintain composure. 'I genuinely would have started fucking tweaking out,' she stated, expressing a sentiment likely familiar to many in customer-facing roles. Comments on the video reflect a widespread relatability, with other service workers sharing similar experiences. One user commented, 'I work at a bank. A lady came in today and wanted to cash her her check. I said 'any certain way you want that back?' Dead serious face, she said 'cash'.' Another added, 'I had a girl during a rush order a caramel frappe, NO ICE, NO COFFEE. So literally milk and syrup 'blended'.' While the video is a personal account and contains strong language, it taps into a common frustration, prompting a broader conversation about communication, common sense, and the challenges of working in customer service. The video, filmed in a car, captures the raw, unscripted emotion of a service professional at the end of a shift.

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Woman in California Rants About How People Are Getting Dumber: 'When's the Last…

A barista in California rants that people are getting dumber after asking if their mocha frappe was cold or hot.