The Mary Sue
‘This is the worst news ever’: Georgia woman gets email from Capital One. Then …
A Capital One customer worries that the bank's switch to Discover debit cards will impact her ability to make purchases at Costco.
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Capital One's Debit Card Switch to Discover Raises Concerns for Costco Members
Capital One has announced a significant change to its debit card program, transitioning from Mastercard to Discover. This move has prompted reactions from customers, particularly those who rely on their Capital One debit cards for specific retail access. One customer, speaking in a recent online video, expressed her frustration, stating, "My debit card is literally the only way I get into Costco." She explained that she discovered the change after reading an email from Capital One, leading her to question the bank's decision. "Why would y'all do that?" she asked, indicating that this change might force her to seek banking services elsewhere. The shift could impact numerous Capital One customers who use their Mastercard debit cards for entry into Costco warehouses, which traditionally accept only Visa credit cards, Mastercard debit cards, or specific co-branded cards. This development raises questions about customer convenience and the broader implications of such banking policy changes on consumer habits and loyalty.
