Jennifer Lopez to Hold Second Concert in Kazakhstan After Ticketing Chaos

Jennifer Lopez to Add Second Kazakhstan Concert After Ticketon.kz Debacle Astana, Kazakhstan – American superstar Jennifer Lopez will perform a second concert in Kazakhstan, following an earlier announcement of a show in Astana on August 1st. This news comes as a relief to many fans after significant issues with Ticketon.kz, the official ticketing platform, caused widespread frustration. Initially, the launch of ticket sales on April 11th was plagued by technical difficulties, preventing many fans from accessing the site. Ticketon.kz explained the situation by stating that a "first come, first served" approach was used to ensure fair access. However, this led to many fans being unable to purchase tickets, while others reported being charged without receiving their tickets. The situation escalated as scalpers began selling tickets on OLX, a second-hand marketplace. In response to the chaos and customer complaints, Ticketon.kz issued full refunds and double compensation to those affected. However, many fans were still left without tickets to the highly anticipated show. Malik Khasenov, the producer of "Astana Concert" and the main organizer of Lopez's Kazakhstan concerts, shared in an interview with Qogam News that the second concert was actually planned from the beginning. He stated, "In the history of crisis PR, this is unprecedented: in a situation with technical failures and duplicate tickets, where money was debited from customers but tickets were not issued, the Ticketon platform not only returned the funds but also paid double compensation; however, fans were left without tickets to such a long-awaited show... But I think that very soon, those people will become happier... At the moment, negotiations with Jennifer Lopez are almost finalized for a second additional concert." This announcement offers a positive resolution to the Ticketon.kz debacle and provides a second chance for many fans to experience Jennifer Lopez's performance.