The Scottish Sun
Asos shoppers fuming after retailer makes key change to returns
ASOS shoppers have been left fuming after the online retailer has made a huge change to its returns policy. From yesterday, June 24, if your account…
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ASOS Introduces New Returns Policy: What You Need to Know
ASOS, a prominent online fashion retailer, is set to implement significant changes to its returns policy, effective June 24, 2025. The new terms will introduce a return rate threshold for customers enrolled in its 'Icon' and 'A-Lister' loyalty programs. Under the updated policy, customers with a return rate exceeding 70% across their last five orders may face account reviews. The company has indicated that these adjustments are being made in response to a high volume of product returns. While ASOS aims to streamline its operations, some customers have expressed concerns regarding the potential impact on their shopping experience. One content creator, lowkeypesh, highlighted in a recent video that the policy could disproportionately affect customers who order multiple sizes to ensure a proper fit or encounter sizing inconsistencies with products. This move follows previous changes by ASOS, including modifications to its free next-day delivery services, which have also drawn mixed reactions from its customer base. The evolving policies reflect a broader trend among online retailers to manage operational costs associated with returns and deliveries.
The Sun
Asos shoppers fuming after retailer makes key change to returns
ASOS shoppers have been left fuming after the online retailer has made a huge change to its returns policy. From yesterday, June 24, if your account…
The Irish Sun
Asos shoppers fuming after retailer makes key change to returns
ASOS shoppers have been left fuming after the online retailer has made a huge change to its returns policy. From yesterday, June 24, if your account…
