Amazon Delivery Dispute: Customer and Driver Clash Over Package Code

A recent video circulating online captures a tense encounter between an Amazon delivery driver and a customer over a package delivery issue. The incident, which appears to have been recorded by the driver, shows the customer expressing significant frustration and anger, alleging that Amazon had charged her account but she was unable to receive her package due to a missing or incorrect delivery code. In the footage, the driver calmly explains that company policy prevents him from leaving the package without the required code and states he must return it. The customer, visibly upset, uses strong language and threatens to involve law enforcement. Another individual briefly appears, attempting to de-escalate the situation. The driver concludes the interaction by stating his intention to report the customer's hostile behavior. The video highlights the challenges faced by both customers and delivery personnel in navigating complex delivery protocols.