Immigrant's Positive ADEM Experience Challenges Common Perceptions in Luxembourg

Luxembourg: Immigrant Shares Positive Experience with ADEM, Challenges Common Perceptions Luxembourg City, June 24, 2025 – A Brazilian immigrant in Luxembourg, Suenny, has shared her unexpectedly positive experience with the Agency for the Development of Employment (ADEM), challenging widespread negative sentiments often expressed within immigrant communities. In a recent video, Suenny recounted her initial apprehension, noting that many Brazilians in online forums frequently complain about ADEM's perceived lack of assistance and unhelpful advisors. “I saw many people commenting, saying that ADEM doesn't help at all, and that the advisors are bad,” she stated in her video. However, Suenny's personal encounter with ADEM proved to be a stark contrast. She described her first telephone appointment as remarkably smooth and helpful. “The lady was super friendly, super friendly to the extreme,” Suenny emphasized. Despite language barriers, the ADEM representative understood some Portuguese and utilized a translator to ensure effective communication, addressing all of Suenny's questions. Suenny highlighted that her experience was "very good" and that she has a follow-up appointment scheduled. She reflected on the expectations of some immigrants, suggesting that they arrive without speaking the local language and anticipate immediate job placement in their specific fields. “People want to come here without speaking any language of the country and already want to work, they want ADEM to find them a job in their area, even without speaking the language,” she observed. Suenny implied that adaptability and language proficiency are key factors for success in a new country. Her account provides a valuable counter-narrative, shedding light on the complexities of immigrant integration and the importance of individual experiences within public service interactions.

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