Mail Online
American Airlines passenger forced to crawl off flight
Susan Grove, of Rockwall, Texas, shared a jaw-dropping clip of her daughter, Ava, who was put through a humiliating ordeal on an American Airlines fl…
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American Airlines Under Fire After Special Needs Passenger Forced to Crawl Off Plane
American Airlines is facing public scrutiny after a video surfaced showing a special needs passenger crawling off one of its aircraft due to the alleged unavailability of an aisle chair. The incident, which occurred on June 28, 2025, has sparked widespread outrage across social media platforms.The video, uploaded by Susan Grove, shows a young woman navigating the narrow aisle of the plane on her hands and knees. An on-screen caption from the family states, "The aisle chair never came, so our special needs daughter had to crawl off the plane."According to Ms. Grove, her daughter weighs 150 pounds, making it impossible for family members to carry her through the confined space. "This cannot happen to special needs people/families," Ms. Grove wrote in the video's description, emphasizing the severe inconvenience and indignity caused by the lack of proper assistance.The incident has ignited a conversation about airline accessibility standards and the treatment of passengers with disabilities. Disability advocates are calling for immediate action and a review of American Airlines' procedures to ensure such situations are prevented in the future. American Airlines has yet to issue a public statement regarding the incident.
The Mary Sue
‘HORRIFIC AND UNACCEPTABLE’: American Airlines passenger has to crawl off plane…
American Airlines is facing backlash regarding its treatment of disabled customers after a video of a special needs child went viral.
The Daily Dot
"So unacceptable": American Airlines passenger forced to crawl off plane after …
"We tried to carry her but she is 150 pounds and carrying her down the small aisles is very difficult."
