A recent incident at a White Castle drive-thru in the U.S. has brought to light potential issues with artificial intelligence in customer service. A customer, identified as 'Truckerboyju', shared a video of their interaction with an AI ordering system that resulted in a significant pricing error. The initial order, totaling $147.60, was inexplicably inflated to $15,400.00 after the AI processed the request. The customer promptly requested a human team member to resolve the error, underscoring public concerns about the reliability of AI in critical service roles. This event highlights ongoing discussions regarding the implementation of AI technology in fast-food operations and its impact on both efficiency and customer experience.
Но, за еден тиктокер, искуството беше сè друго освен брзо и лесно. Тој сподели видео со Truckerboy каде што нарачува појадок во ресторанот White Cast…
AI u lancima brze hrane trebalo je da ubrza i pojednostavi naručivanje, ali za jednog kupca u SAD, iskustvo je bilo sve samo ne to.
