Digital Divide Excludes Elderly from Bolivian Hospital

Elderly Bolivians Struggle with Digital Hospital Ticketing System in La Paz La Paz, Bolivia – A new digital ticketing system at the Hospital de Clínicas in La Paz is creating hardship for many elderly patients. The system, which requires patients to scan a QR code using a smartphone, is excluding those who lack access to technology or the digital literacy to use it. "I don't have a cell phone," sobbed Juana, an elderly patient interviewed in the video, as she explained her struggle to obtain a ticket. "I've been in line since yesterday morning." Another patient, Jhon, added, "People are coming from provinces, from villages. Many don't know how to use cell phones. What do we do with these people?" The video report by Unitel Bolivia shows long lines of elderly patients waiting for medical attention. Many are forced to sleep outside the hospital overnight. The situation highlights the urgent need for alternative systems to ensure equitable access to healthcare for all, regardless of technological proficiency. The government is urged to address this issue and find a solution that works for everyone, ensuring that all citizens have equal opportunities to receive the healthcare they need.