Single Mother's Wayfair Delivery Turns Terrifying as Unvetted Workers Enter Home

A distressing incident involving a Wayfair assembly service has raised significant concerns about consumer safety and third-party contractor vetting. Veronica, a single mother, shared her harrowing experience after ordering a dresser and arranging for professional assembly through Wayfair. Instead of the expected female "Wayfair Pro" named Latasha, two men, appearing disheveled and possibly intoxicated, arrived at her home in a dilapidated van.According to Veronica, the men, who were not wearing any Wayfair identification, pushed past her and entered her multi-level condo. "I instantly did not feel comfortable, I instantly felt unsafe," Veronica recounted in a video detailing the incident. She expressed profound fear for her safety and that of her two young children, especially after noticing the men arguing amongst themselves and seemingly assessing the layout of her home.Veronica, who described herself as 5'1" and 110 pounds, felt vulnerable and alone with the two male strangers inside her residence. She attempted to de-escalate the situation by offering to reschedule the service, trying to find "any excuse that I could to get out of it." One of the men quickly grabbed his bag and left, while the other remained, attempting to reason with her and insisting on completing the job. He even started to open the dresser box. Veronica firmly instructed him to leave, reiterating her intention to reschedule.After finally getting both men out and locking her door, Veronica realized the extent of the security breach. "They have my number, they know my name, they know where I live, they know the floor plan of my house," she stated, highlighting the severe personal data and physical security risks. Wayfair's customer service reportedly advised her to submit doorbell footage and offered to create a report, also suggesting she contact the non-emergency police line. Veronica is now calling on Wayfair to implement stricter vetting procedures for its contractors, questioning, "Why is this a thing where somebody named Latasha can then send two strange men into my house, and they're not background-checked, they're not anything?" The incident underscores the critical need for robust safety protocols when third-party services involve access to private homes.

The Mary Sue

13 days ago

'Who is we?': California woman orders a Wayfair Professional to assemble her fu…

A woman pays extra to have a Wayfair professional carry furniture into her home and assemble it. She says two strange men showed up instead.