The Daily Dot
"I'm not mad, I'm disappointed": Customer blasts KFC after her in-app order of …
"You have to call KFC CORPORATE AND HAVE THEM CANCEL???"
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Customer Frustration Mounts Over Fast-Food App Inaccuracies
A recent online video has brought attention to a common frustration experienced by fast-food customers: ordering items through a mobile app only to find them unavailable in-store. In the video, a customer expressed significant disappointment after attempting to purchase fried pickles from a local KFC, an item she stated was listed on the restaurant's app. She recounted rearranging her schedule specifically to acquire the item, only to be informed upon arrival that it was out of stock. The customer further noted that subsequent attempts to reorder other items via the app also led to similar unavailability issues. This incident highlights potential discrepancies between online menu listings and actual in-store inventory, leading to customer inconvenience and dissatisfaction.
