The Mary Sue
‘I have heard so many terrible stories’: Arkansas woman buys sectional and bedr…
A woman detailed her frustrating saga dealing with Ashley Furniture Home Store, sparking a discussion about the retailer.
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Arkansas Customer Recounts $4500 Furniture Dispute, Secures Refund After Publicizing Ordeal
A consumer in Rogers, Arkansas, has publicly detailed her protracted dispute with Ashley Furniture, which she claims resulted in a $4500 purchase of incomplete and flawed furniture. The customer, who wishes to remain anonymous for privacy reasons, reported that a sectional arrived with pieces that would not connect, and a bedroom set was delivered missing key components. 'The pieces of the sectional were constantly drifting apart. We were pushing them together all day long,' she stated in a recent online video. Her attempts to resolve the issue through the store manager and corporate customer service were met with conflicting information and a lack of follow-through, prompting her to meticulously document every interaction. After discovering that the entire bedroom set collection had been discontinued, making the missing pieces unobtainable, she launched a WordPress blog detailing her experience. This public account ultimately led to a direct call from a regional CEO of Ashley Furniture, who apologized and arranged for a full refund and furniture pickup. The customer emphasizes the importance of documentation and public sharing for consumer advocacy, noting that many others have shared similar negative experiences with the company.
