The Mary Sue
‘I hear Lowe’s is good’: Florida Best Buy customer spends $22K on appliances, i…
A Best Buy customer says the company knowingly installed a broken oven. Now, they're refusing to replace it.
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Best Buy Customer Alleges $22,000 Broken Appliance Delivery Fiasco
A consumer report has emerged detailing a significant customer service failure involving Best Buy and a recent appliance purchase. RNHope, a customer, reported spending approximately $22,000 on Cafe Appliances, including an oven that was allegedly delivered and installed in a damaged condition. The customer stated, "Best Buy delivered and installed a broken range... it's warped." She further explained that the induction hot plate was faulty and would not turn off, necessitating the use of the circuit breaker to power down the unit. The installer reportedly left the premises swiftly, preventing the customer from fully inspecting the appliance or contacting a supervisor. Best Buy's response to the immediate issue was described as unhelpful, with no clear timeline for resolution provided. This incident raises questions about quality control and customer support for high-value purchases.
