Heated Grab Ride: Passenger and Driver Clash Over 50 Ringgit Change in Viral Video

Kuala Lumpur, Malaysia - A recent viral video has brought to light a contentious encounter between a passenger and a Grab driver, escalating into a heated argument over a 50 Ringgit note and the lack of change. The incident, which occurred on a Monday morning, was recorded by the passenger, identified as Afoo, and has since garnered significant attention online.According to the video, the passenger presented a 50 Ringgit bill for his ride, but the driver stated he did not have sufficient change. A verbal dispute ensued, with the driver repeatedly instructing the passenger to find change himself, a demand the passenger firmly rejected, arguing it was the driver's obligation to provide change for the fare.The confrontation intensified, leading both individuals to threaten reporting the incident to Grab's customer service. The driver proceeded to call Grab support, while the passenger continued to record the interaction. During the call, the driver was heard explaining the situation to the customer service representative in Malay, claiming the passenger did not have the correct fare. The passenger interjected, correcting the driver's statement and asserting that he had indeed provided a 50 Ringgit note. The driver then used offensive language towards the passenger, which was also captured on video.A Grab customer service automated message was heard in the background, informing that the call was being connected to a representative and was monitored for quality assurance. The video concludes with the driver still on the phone, as the passenger emphasizes having the entire interaction recorded. Grab has not yet issued an official statement regarding the incident.

TRP

Grab Driver VS Passenger: Who Is Supposed To Prepare Small Change? | TRP

A GrabCar passenger wanted to pay with a RM50 bill. The driver had no change. A heated argument ensued.