The Mary Sue
‘This isn’t my first rodeo’: Memphis woman wants to buy sweatshirt from Goodwil…
A Memphis woman says Goodwill wouldn’t sell her Bobby Jack hoodie because it had no tag. Here's how she made it happen.
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Goodwill's Untagged Item Policy Sparks Debate Among Thrifters
A recent social media post by 'Thats So Thrifted!' has brought to light a frustrating policy at Goodwill stores regarding untagged merchandise. The creator, who identifies as a dedicated thrifter, recounted her experience attempting to purchase a vintage Bobby Jack sweatshirt. According to her, she found the item without a price tag and was informed by staff that, per protocol, it could not be sold and would need to be sent to the back for retagging before being returned to the sales floor. Despite offering to pay any reasonable price, her request was denied. "I will literally pay whatever amount so that I can purchase it right now," she stated in her video, expressing her eagerness to acquire the item. The following day, after a 30-minute drive back to the store, she discovered the same sweatshirt back on the rack, still untagged. This incident has sparked a discussion among online communities about the efficiency and customer service practices of large thrift store chains, with many commenters sharing similar experiences or offering advice on how they would navigate such a situation. The video highlights a common consumer challenge within the second-hand retail environment.
