The Mary Sue
‘It was a nightmare’: Nordstrom customer tries to return $3k white leather Jimm…
One former Nordstrom worker is going viral for sharing a horror story from his time working at the department store.
286
2k
187
28k
Retail Revelations: Former Nordstrom Employee Exposes Shocking Return Policy Abuses and Impact on Staff
A former Nordstrom employee has shed light on the challenges faced by retail staff due to lenient return policies, recounting a particularly egregious incident involving a damaged luxury handbag and a shocking discovery. The individual, who worked in Nordstrom's luxury handbag department in 2012, detailed how the company's 'no return policy' effectively allowed customers to use expensive items and then return them, often in a wrecked condition. According to the former employee, this policy directly impacted the income of sales associates, whose earnings were primarily commission-based. "All of their money is earned from their sales," he stated, explaining that when an item is returned, the commission earned on that sale is deducted from the employee's paycheck. He recounted a specific incident involving a white leather Jimmy Choo bag, valued at approximately $2,500-$3,000, which he had sold a year prior. The customer returned the bag in a severely damaged and dirty state. Upon inspection, the employee discovered a used tampon inside the bag. Despite the item's condition and the unsanitary discovery, a manager reportedly intervened and approved the return, forcing the sales associate to bear the financial loss. The former employee expressed his ongoing mental and emotional distress from such experiences, urging consumers to reconsider returning used or damaged items.
