Consumer Alert: Your Right to a New Product if it Breaks Within 6 Months in Turkey

An informative video circulating online highlights a crucial, yet often overlooked, consumer right in Turkey. According to the video, if a newly purchased product malfunctions or breaks within six months of its purchase date, consumers are not obligated to send it to a service center for repair. Instead, they possess the legal right to demand a direct replacement with a brand new item from the selling company. The video's presenter advises consumers to first contact the company via email to request a new product. Should the company decline this request, consumers are encouraged to file a complaint with the Consumer Arbitration Committee through the E-Devlet system. This process, as explained, ensures that the consumer's right to a replacement is upheld by law, preventing them from being forced into repairs for recently acquired, faulty goods.