
Customs at checkout? Shein introduces 'import charge'
South African Shein shoppers have spotted a new feature where import charges - like customs and VAT - are included in the checkout process.
Johannesburg, South Africa – Online retail giant Shein has introduced a new policy for South African customers, now including import fees directly into the total cost at the point of checkout. This change aims to provide greater transparency and eliminate unexpected customs charges upon delivery. A recent viral video by content creator Azwinndini🌸 (shaolin273) highlighted this development, showing her Shein order summary with a clear 'Import charge' line item. In the video, she expresses surprise and relief, noting that this new upfront payment system means 'no more delivery day surprises.' The move has sparked significant discussion among South African online shoppers. Many users in the comments section shared similar observations, with some expressing relief over the transparency, while others questioned whether this new charge fully covers all customs or if additional fees might still apply. Some users also noted the recent integration of Payflex as a payment option, further enhancing the shopping experience. This policy adjustment by Shein is a significant change for local consumers, potentially streamlining the international shopping process by making all costs clear before purchase.
South African Shein shoppers have spotted a new feature where import charges - like customs and VAT - are included in the checkout process.